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Certificate in Hotel Operations Multitasker

H55S043 Certificate in Hotel Operations Multitasker

In the dynamic world of the hospitality industry, the role of a hotel operations multitasker is paramount in ensuring smooth and efficient functioning of the establishment. This position requires an individual with exceptional organizational skills, versatility, and a knack for handling multiple responsibilities simultaneously. In the fast-paced environment of a hotel, where guest satisfaction is of utmost importance, the role of a hotel operations multitasker is indispensable. These individuals are the backbone of the establishment, adept at juggling various tasks ranging from guest relations to administrative duties with finesse. Their ability to seamlessly transition between different responsibilities ensures that the hotel operates seamlessly, leaving a positive impression on guests and maximizing operational efficiency. One of the primary responsibilities of a hotel operations multitasker is to ensure exceptional guest experiences. They serve as the first point of contact for guests, handling inquiries, reservations, and check-ins with professionalism and courtesy. Their adeptness in managing guest requests and resolving any issues promptly contributes significantly to guest satisfaction and loyalty.

Programme Overview

Programme ID :
H55S043
Level :
NVQ SL 3
Credit :
15
Mode :
Hybrid (face-to-face and online)
Duration :
6 Months
Coordinator :
Ms. Chethana Wanasinghe
Course Fee :
LKR 55 000 (Per Semester)

Programme Description

This programme has been designed to equip aspiring people with the essential skills needed to thrive in the fast-paced environment of hotel management. This program offers comprehensive training in multitasking, guest relations, and operational efficiency. Through a blend of theoretical knowledge and hands-on practical experience, students will learn to handle diverse responsibilities seamlessly, from managing reservations and check-ins to coordinating with various hotel departments. They will develop proficiency in guest service etiquette, conflict resolution, and time management, essential for ensuring exceptional guest experiences. With a focus on real-world scenarios and industry-relevant practices, students will gain insights into effective communication, teamwork, and problem-solving strategies. Upon completion of the course, the students be well-equipped to pursue entry-level positions in hotel operations, front desk management, and guest services.

Admission Requirements

Passing the G.C.E. (O/L) or equivalent

Programme Structure and Modules

Modules of the programme: Programme consists of 14 compulsory modules.

  1. Introduction to Hospitality and Tourism
  2. Personal hygiene and grooming practices
  3. Guest Interaction
  4. Pre-arrival procedures
  5. Receiving guest
  6. Rapport building
  7. Guest farewell
  8. Housekeeping Services
  9. Food and beverage services
  10. Kitchen Operation
  11. Communication Skills for Workplace
  12. Teamwork
  13. Language Literacy
  14. Occupational Health and Safety Procedures and Practice

Career Destinations

A hotel operations multitasker possesses a versatile skill set that opens up a range of career opportunities within the hospitality industry.  

Contact Person/s

Ms. Chethana Wanasinghe
chethanaw@timesschool.lk
0112479169